Description
Product SKU
CON-OSP-SP20M5S3
Product Description
Cisco Smart Net Total Care Onsite 24x7x4
Product Overview
Provides 24x7x365 access to Cisco Technical Assistance Center (Cisco TAC), 24x7x365 access to major and minor software updates for the covered device, 24×7 fault reporting and replacement of failed hardware within 4 hours.
Software Support
24×7 Software assistance and downloadable updates
Hardware Support
24×7 fault reporting, replacement hardware to arrive within 4 hours
Onsite Engineer
A Cisco Engineer will install replacement hardware.
Advance Replacement
Replacement hardware is sent before the faulty equipment is returned.
